Обслуживание клиентов.

Handled escalated customer complaints and rectified issues to ensure satisfaction. Collaborated with other departments to address and solve problems. Welcome guests and engage in friendly conversations. Promoted a positive work environment through effective communication and active engagement. Cultivated trustable relationships with guests through active response, dedicated assistance and finding a resolution to all their concerns. Arranged weekly training for the Guest Services team. Balanced accounts and conduct cash audits. I have knowledge on handling US and foreign currencies. Managed front desk operations for busy high-volume hours. I was responsible for overseeing and planning a balanced front desk schedule to have proper coverage.

I provided personalized customer service to VIP guests. Effective decision-making abilities, strong communication, organizational skills and strongly oriented towards guest satisfaction was part of my daily activities.

In addition to the duties and responsibilities a Guest Services Officer has, training and coaching new team members. Guide them through the company policies and regulations, instruct about guidelines and procedures.

I was responsible for providing a resolution to issues and inquiries from guests with a high level of communication, organization, customer service, and decision-making skills. Handled guests account services such as cash payments, credit and debit cards, cashing checks, exchanging foreign currencies, and other cashable values (casino chips, casino vouchers, raffle receipts, external supplier´s receipts). Answered phones, responded to guests inquiries and reported to the respective department.