System Administrator (Junior-Intermediate)

Описание

Work schedule: flexible schedule, remote working
travel time to work: less than hour
Work experience —6 years 5 months
July 2016 — till now
11 months
Aurea
DevOps Engineer
AWS : EC2, AMIs, S3, Route 53
Unix: CentOS, Docker, Java, Tomcat, Nagios, Icinga, Zabbix
Scripting: Bash, Python, PowerShell
Windows Stack: Windows 2008\2012 R2 + MsSQL Server 2008-2016 (with
SSRS) + SharePoint 2010-2016 + IIS + Power Shell + IIS 6-10 + Telegraf
monitoring + NewRelic +VictorOps
March 2014 — July 2016
2 years 5 months
EMC
Saint Petersburg, russia.emc.com/about/
Technical support specialist (Level 2 QA)
Utilize problem solving skills through the use of analytics, techniques
and tools. Regularly review and submit content into the knowledgebase.
Mentor and/or coach less experienced TSEs, Helps develop and
participate in presentations and informal training for other TSEs.
Manage own schedule of cases, which includes determining priority
levels and negotiating and setting expectations with customers. Work
toward becoming subject matter expert in a particular area or areas.
Exhibit strong troubleshooting skills such as interpret logs and
capture traces. Have exposure to scripting and/or programming languages
along with a JAVA/WEB APIs.
Act as a remote customer advocate to champion specific customer needs
in collaboration with field team. Effectively communicate to internal
and external customers. Interface directly with customers at different
stages of problem resolution process including understanding issues
customers face, communicate plans for resolution, explain developments,
and convey resolution. Participate in and possibly lead conference
calls with customers. Maintain a "closed-loop" communication style that
ensures proper and consistent documentation in service request case
notes; assure all appropriate individuals are notified of ongoing
issues and problem resolution.
September 2012 — March 2014
1 year 7 months
HCL Techologies
Saint Petersburg, hcl.com
IT expert
Providing local and agreed remote site
support for all local IT services. Support includes handling of user
incidents and
requests, management of different infrastructure and application
components
together with service owner, service centers and operation teams.
Independent managing and developing certain assigned responsibilities
by seeking
contribution from colleagues.
Key areas of responsibilities
1. Conducting support operations on day-to-day basis. End-user support.
Whole IT local stuff support (Desktops, Servers, Notebooks, Printers
etc).
2. In cooperation with Infrastructure operations and engineering teams
performing actions to maintain Service Level Objectives as well as
security and
compliancy tasks
3. In cooperation with Service Owners conducting service management
operations for local and legacy services
4. Striving for continuous improvement to improve service and support
operations
5. Participation in IT Compliance development for own area.
6. Participation in duty ring (24x7 support)
7. Participation in Global IT Area development. Global Backup Project.
8. Manage business integration with active communication,
promotion and deployment of standard IT services
Key-skills:
a. MS Windows Server (DNS, DHCP)
b. Linux (base level)
c. Cisco (VLAN, VTP, InterVlan Routing, STP, ACL, NAT, OSPF, EIGRP)
February 2012 — September 2012
8 months
UPM-Kymmene
Saint Petersburg, www.upm-kymmene.ru
IT expert
IT Expert in UPM IT Infrastructure consider as member of IT Field
Service team. Field Services provide local and agreed remote site
support for all local IT services. Support includes handling of user
incidents and requests, management of different infrastructure and
application components together with service owner, service centres and
operation teams. Job holder independently manages and develops certain
assigned responsibilities by seeking contribution from colleagues. In
addition, he/she may occasionally participate to development projects
when agreed beforehand with the superior.
May 2010 — May 2011
1 year 1 month
Melston Engineering
melston.ru/
System Administator
- Instalation on desktops and notebooks Windows and Linux systems.
(Windows XP,7, Ubuntu 10.10)
- Participation in new office (spot) establishment. Network creation,
configuring network devices
- Implementation of archiving, copying and backuping necessary data
- DC Administration (Active Directory)
- Aniti-virus protection (Kaspersky Administration KIT)
- Bank-client apps support.
- Inventory of software and hardware stuff.
- Print Server (Samsung, HP)
- Software and hardware support (принтеры сканеры копиры
- Front-end user support. Helpdesk
- 1Сsupport (versions 7.7 и8.1)

Education
Master
2012 Ustinov Baltic State Technical University 'VOENMEH', Saint
Petersburg
Institute of Informational and Control Systems, Information Systems

Professional development, courses
2012 Курсыанглийскогоязыка
Speaking Planet, English course. Intermediate
2009 English language courses
Sindbad, Member's diploma of Work&Travel Program
Tests, examinations
2012 School of System Administrator
Digital Design, Certicate of graduate
Electronic certificates
2014 Linux bases
Python Programming
2012 MCTS: Windows Server®2008 Active Directory, Configuration

Key skills
Languages Russian — native
English — I can attend an interview
Skills Active Directory DHCP ITIL RDP TCP/IP VPN Wifi networks
Windows Server 2008 R2 АдминистрированиесерверовWindows Английскийязык
Деловаякоммуникация Python NAT RedHat CentOS Apache Tomcat Oracle 11G
Networking Linux Windows 7 Windows Xp SQL Scripting QA
Additional information
Recommendations UPM-kymmene
Isto Vaukhonen (IT manager)
About me MS certified engineer.
Windows Administration (Server\Workstation).
Linux basic knowledge.
VPN, DNS, DHCP, WINS, Terminal Services, Active Directory, GPO.
Looking for foreign wide companies.